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This Privacy Policy governs the manner in which Crystal Clear Water Centres collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Crystal Clear Water Centres.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Crystal Clear Water Centres collects and uses Users personal information for the following purposes:

To process requests for information

We may use the information Users provide about themselves when requesting information about our company, services and products. Access to this information is restricted to Crystal Clear Water Centres employees who are responsible for the marketing and administration of our products and services. We do not share this information with outside parties.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Changes to this privacy policy

Crystal Clear Water Centres has the discretion to update this privacy policy at any time. When we do, we post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Crystal Clear Water Centres 35 University Ave. E, Waterloo, ON N2J 2V9 general@crystalclearwater.ca

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Dianne Hanford
Dianne Hanford
20:40 31 May 24
I have been a very satisfied Crystal Clear Water customer for many years. Austin was at my house this afternoon to change my R/O filters. Austin is professional, efficient, knowledgeable and very personable. Thank you.
Jim Blackwell
Jim Blackwell
15:44 28 Apr 24
After shopping around for a Water Softener we ended talking with Gary at Crystal Clear on University Ave. in Waterloo. Gary is extremely friendly and knowledgeable, answered ALL of our sometimes complicated questions, and provided a relaxed no pressure sales experience.Our system was installed by Murray who also gave us a very experienced, professional, and tidy looking installation. Murray fully explained everything we needed to know and our installation looks fantastic.Terrific experience on all levels, and I can VERY HIGHLY recommend the team at Crystal Clear for everything they have done for us.Don't buy any products for your home water needs until you talk to Crystal Clear!
Esther Leung
Esther Leung
02:05 21 Feb 24
My husband craves Crystal Clear water. We finally gave up on questionable tasting Kitchener tap water, even when using a Brita filter. Highly recommend for its price, customer service, and quality!
Murray Schnider
Murray Schnider
13:00 28 Aug 23
Great place to get a new water softener. Excellent sales staff and service technicians. Reasonable pricing options.
Ray Singh
Ray Singh
16:18 06 Mar 23
The Staff at Crystal Clear Water Centers are very friendly and great to deal with for Water conditioning equiptment. I recently purchased a Crystal Maxx Water softener from Lisa who provided recommendations based on my real water useage and the unit is working exactly as per specification on water use and regeneration. Gary and Alex provided me with the technical data for my final decision on purchasing the unit. Paul and Kevin the installer completed an excellent installation placement of the equiptment. I am extremely pleased and happy for all of the help provided by this company. I highly recommend this company for anyone looking for a new water softener for their friendly attitude to their professionalism with quality equiptment.
David Seljak
David Seljak
20:49 16 Dec 22
100% recommend this place for parts and repairs to water softeners. Very friendly, competent staff! Kudos to the front desk crew, but also to parts expert Alex. I had a miscommunication with my plumber that meant I had to return several times to the store--with returns--in one day. Everyone was super helpful and super patient. Next time I'll just use their service technicians to save money and time.
RAXIT GAMIT
RAXIT GAMIT
20:48 23 Jul 22
Great place to get your water refilled, it's a bang for the bucks.
emrer
emrer
16:33 23 Jun 22
Incredibly nice staff! Great tasting high quality water for a reasonable low price! 10/10, couldn’t ask for more
Dean Beauregard
Dean Beauregard
14:24 23 Apr 22
RO water is amazing, I can't drink anything else anymore. The carwash RO dispensers around town are nasty compared to crystal clear!!!!!
Elaine Ruddock
Elaine Ruddock
16:25 05 Feb 22
Our old house had a Kinetico water system in it and we used Crystal Clear to service it. So it was an easy decision to use them to install a Kinetico softener and RO system when we moved to a new house. From start to finish they were professional and efficient, and their Customer Service has been exemplary!
Mack 'nfrenzy
Mack 'nfrenzy
22:40 16 Dec 21
Services to book appointment was prompt and really helpful! Our technician Jordan was awesome and super informative! Thanks guys!
Siriki Priyanka
Siriki Priyanka
00:00 30 Nov 21
Nice place to get clean water, but I wish they had a service to add amount to the card online from home.
Y S
Y S
02:18 22 Nov 21
Tasty water but, water machine does give water less than the actual quantity. Service is good. Staffs are kind and helpful to carry water bottles.
Tin Tin
Tin Tin
21:32 13 Oct 21
Good professional folks
Will Schuurman
Will Schuurman
15:19 28 Sep 21
I recently had Crystal Clear install a RO water filtration system in my home so that we could have a filtered water option at our kitchen sink. The customer service was exceptional, the install was smooth, and they followed up a few weeks later to ensure that we were happy with the product and that all was working smoothly. All-in-all, it was a wonderful experience and I'd highly recommend them!
Paul Montague
Paul Montague
20:24 31 Jul 21
I can't believe I hadn't written a review for these guys a long time ago. We've purchased many different water filtering products from them, over the last 15 - 20 years. They have been excellent. We live in the country with our own well so we have everything from Iron Filters and UV, to Softner and R.O. for drinking. I wouldn't hesitate to recommend them.
Norma Regacho
Norma Regacho
11:42 17 Jul 21
Nice and clean.staff very helpful..
Sergey Pavlov
Sergey Pavlov
13:44 12 Mar 21
Good place. Get your water here
Healy Thompson
Healy Thompson
20:20 13 Jan 21
We are renting a water softener from Crystal Clear Water Centres. I had a great experience working with the salesperson and with the technician who installed the softener.
Ian Kent
Ian Kent
02:07 06 Nov 20
Best deal on water in K-W, convenient dispensing, and friendly staff.
Ben Tight
Ben Tight
01:16 10 Oct 20
Excellent spot to get good tasty water for a reasonable price. Friendly and helpful staff.
Katrina Spitzer
Katrina Spitzer
14:26 15 Aug 20
It is so convenient to fill your own water jugs in the vestibule. They have convenient hours from 6am to 10pm. It is always clean especially with the sterilization that they continue to do through out the day.
David Wilkinson
David Wilkinson
16:22 24 Jul 20
Easy access. Slow to enter a purchase of RO cartridges into their computer system.
Trevor Leslie
Trevor Leslie
13:21 09 Mar 20
Dennis and his crew were great. Competitive pricing and fast turn around! Very Good!
Maurice Sachs
Maurice Sachs
13:28 22 Feb 20
We go to get bottled water there like the service and they help carry bottles out with a smile 😊 all though as child we had a nice spring water never thought we'd be buying water now from anyone. Thank you for your service.
Ed Grabasandwich
Ed Grabasandwich
00:38 16 Feb 20
Great tasting water and friendly service. I absolutely love my Kinetico water softener!
mahshid ostovar
mahshid ostovar
02:49 09 Feb 20
Helpful, friendly and polite staff.Great water!
Brian D
Brian D
01:45 08 Jan 20
Knowledgeable staff (if you get the right guys) and good capabilities for testing and solving your water problems.
D S
D S
02:14 06 Jul 19
Prices were fair, not outstanding. Water quality seems to be adequate. Knowledgeable staff, knew both the tds and ph of the water off the top of his head which is great
P NL
P NL
14:57 25 Jun 19
Great services & friendly staffs
Ilya Zholdakov
Ilya Zholdakov
16:38 29 Mar 19
A convenient location, friendly staff. Once in three months they have discounted water plans.
Helga Peller
Helga Peller
16:12 17 Mar 19
Everything was awesome for the sales to installation!
Wayne Cheater
Wayne Cheater
21:41 28 Feb 19
Only good surprises - While the Softener and R/O system and installation are not low priced they are very good quality and the stated performance is very high. The delivery and installation were completed within three days.
Bonnie Tang
Bonnie Tang
22:09 24 Sep 18
The experience was excellent from my first call to inquire about my options to the final installation. Lisa answered all my questions and was very professional. I would definitely recommend them to my friends!
B Ueb
B Ueb
20:04 23 Jul 18
Been getting our drinking water from them for years. Always perfectly pure.
I Keesame
I Keesame
23:27 10 Apr 18
Always helpful and friendly.
Rudi Feichtinger
Rudi Feichtinger
00:50 31 Mar 18
Way back in 2016 I had a 'Table Top' style water distiller repaired. It had been in continual use for almost 20 years! I was very pleased with the service technician, Murray R. He took the time to explain all his work and gave me a plastic bag with ALL the old worn out parts he replaced. He even said to call him if I noticed any issues. Well, that was 2 years ago and this machine (still in use every day) doesn't show a week of wear. (BTW, we bought this machine from 'Crystal Clear' over 20 years ago.) Outstanding build quality.
Brandon Chaves
Brandon Chaves
16:19 09 Feb 16
When my water softener brine tank filled up with water, the manufacture recommended me to Clear Water. Great service. Wayne was very helpful diagnosing my softener problem and quickly set me up with a appointment. When the tech Kevin showed up he was friendly, professional, and proficient. He quickly repaired my softener back to working state. Overall I am very impressed and if I need service or a new softener in the future I will definitely be going back! Thanks for the help!
Carlo Fusco
Carlo Fusco
14:44 21 Nov 15
Great location, easy to get to, wait for their sales.
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