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Terms And Conditions

Conditions of using our website 1. This website promotes the business referred to on it. In these conditions, the business will be referred to as ‘we’ and/or ’our’. 2. A wide range of intellectual property rights are used in and relating to this website, including:
  1. our the trademarks and logos;
  2. the design, text, graphics, and other content of the web pages on this website, together with all the web addresses associated with those web pages; and
  3. all the software used in relation to this website.
3. We are the owner or the authorized licensee of these intellectual property rights. You agree not to copy any content (including images) on this website without our consent. About these conditions 4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website. 5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.

Using this website

6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information. 7. You cannot use this website:
  1. for any unlawful purpose;
  2. to send spam;
  3. to harm, threaten, abuse, or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers, or suppliers;
  4. to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;
  5. to tamper with, update or change any part of the website;
  6. in a way that affects how it is run;
  7. in a way that imposes an unreasonable or disproportionably large burden on us or our suppliers’ communications and technical systems as determined by us; or
  8. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.
If you provide content for this website 8. If you provide any material to this website (for example, by providing ratings and reviews, comments, articles, or uploading any other content in any format (including video)) (each “User Content”). You agree to grant us permission, irrevocably and free of charge, to use User Content (including altering and adapting it for operational or editorial reasons) in any media worldwide, for our own marketing, research, and promotional activities and our internal business purposes which may include providing the User Content to selected third-party partners, service providers, social media and networking sites. 9. You own your User Content at all times, and you continue to have the right to use it in any way you choose. 10. By providing any User Content to the Website you confirm that your User Content:
  1. is your own original work or you are authorized to provide it to the Website and that you have the right to give us permission to use it for the purposes set out in these terms;
  2. will not contain or promote anything illegal, harmful, misleading, abusive, defamatory (that is, it does not damage someone’s good reputation) or anything else that might cause widespread offense or bring us or our business partners into disrepute;
  3. does not take away or affect any other person’s privacy rights, contract rights, or any other rights;
  4. does not contain any virus or other code that may damage, interfere with or otherwise adversely affect the operation of the Website;
  5. will, if used to promote your own business or services, clearly and openly state your association with the particular business expressly;
  6. will not contain any form of mass-mailing or spam.
11. If you do not want to grant us the permissions set out above, please do not provide any material to the Website 12. We have no obligation to publish your User Content on the Website and we retain the right to remove any User Content at any time and for any reason. 13. We do not edit, pre-vet, or review any User Content displayed on the Website. If you believe that any User Content does not comply with the requirements set out in this paragraph, please notify us immediately. We will then review the User Content and, where we deem it appropriate, remove it within a reasonable time. Disclaimers 14. You use the website at your own risk. 15. You should not rely on the website for advice. 16. As far as the relevant laws allow, we do not guarantee that:
  1. there will be no problems with how you use the website; or
  2. the computer or server you use to log on to the website is free of viruses or other harmful programs.
Limits to our liability 17. There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud. 18. Under no circumstances will we, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organization involved in creating, producing, maintaining or distributing the website be liable for any loss of:
  1. profits;
  2. business or business opportunities;
  3. savings you expect to make;
  4. goodwill;
  5. use of, or corruption to information; or
  6. information.
19. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:
  1. using or relying on the website;
  2. not being able to use the website;
  3. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;
  4. theft, destruction of information, or someone getting access to our records, programs, or services without our permission;
  5. goods, products, services, or information received through or advertised on any website which we link to from this website; or
  6. any information, data, message, or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website.
The whole agreement 20. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply. The law 21. If we are a company based in the United States: The laws of the state of Ontario (without reference to its conflict of laws principles) apply to your use of the website and these conditions. We control the website from within the United States. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of the state of Ontario, by using the website you agree that the laws of the state of Ontario will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country and/or state that you live in.

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Jim Blackwell
Jim Blackwell
15:44 28 Apr 24
After shopping around for a Water Softener we ended talking with Gary at Crystal Clear on University Ave. in Waterloo. Gary is extremely friendly and knowledgeable, answered ALL of our sometimes complicated questions, and provided a relaxed no pressure sales experience.Our system was installed by Murray who also gave us a very experienced, professional, and tidy looking installation. Murray fully explained everything we needed to know and our installation looks fantastic.Terrific experience on all levels, and I can VERY HIGHLY recommend the team at Crystal Clear for everything they have done for us.Don't buy any products for your home water needs until you talk to Crystal Clear!
Esther Leung
Esther Leung
02:05 21 Feb 24
My husband craves Crystal Clear water. We finally gave up on questionable tasting Kitchener tap water, even when using a Brita filter. Highly recommend for its price, customer service, and quality!
Murray Schnider
Murray Schnider
13:00 28 Aug 23
Great place to get a new water softener. Excellent sales staff and service technicians. Reasonable pricing options.
Ray Singh
Ray Singh
16:18 06 Mar 23
The Staff at Crystal Clear Water Centers are very friendly and great to deal with for Water conditioning equiptment. I recently purchased a Crystal Maxx Water softener from Lisa who provided recommendations based on my real water useage and the unit is working exactly as per specification on water use and regeneration. Gary and Alex provided me with the technical data for my final decision on purchasing the unit. Paul and Kevin the installer completed an excellent installation placement of the equiptment. I am extremely pleased and happy for all of the help provided by this company. I highly recommend this company for anyone looking for a new water softener for their friendly attitude to their professionalism with quality equiptment.
David Seljak
David Seljak
20:49 16 Dec 22
100% recommend this place for parts and repairs to water softeners. Very friendly, competent staff! Kudos to the front desk crew, but also to parts expert Alex. I had a miscommunication with my plumber that meant I had to return several times to the store--with returns--in one day. Everyone was super helpful and super patient. Next time I'll just use their service technicians to save money and time.
RAXIT GAMIT
RAXIT GAMIT
20:48 23 Jul 22
Great place to get your water refilled, it's a bang for the bucks.
emrer
emrer
16:33 23 Jun 22
Incredibly nice staff! Great tasting high quality water for a reasonable low price! 10/10, couldn’t ask for more
Dean Beauregard
Dean Beauregard
14:24 23 Apr 22
RO water is amazing, I can't drink anything else anymore. The carwash RO dispensers around town are nasty compared to crystal clear!!!!!
Elaine Ruddock
Elaine Ruddock
16:25 05 Feb 22
Our old house had a Kinetico water system in it and we used Crystal Clear to service it. So it was an easy decision to use them to install a Kinetico softener and RO system when we moved to a new house. From start to finish they were professional and efficient, and their Customer Service has been exemplary!
Mack 'nfrenzy
Mack 'nfrenzy
22:40 16 Dec 21
Services to book appointment was prompt and really helpful! Our technician Jordan was awesome and super informative! Thanks guys!
Siriki Priyanka
Siriki Priyanka
00:00 30 Nov 21
Nice place to get clean water, but I wish they had a service to add amount to the card online from home.
Y S
Y S
02:18 22 Nov 21
Tasty water but, water machine does give water less than the actual quantity. Service is good. Staffs are kind and helpful to carry water bottles.
Tin Tin
Tin Tin
21:32 13 Oct 21
Good professional folks
Will Schuurman
Will Schuurman
15:19 28 Sep 21
I recently had Crystal Clear install a RO water filtration system in my home so that we could have a filtered water option at our kitchen sink. The customer service was exceptional, the install was smooth, and they followed up a few weeks later to ensure that we were happy with the product and that all was working smoothly. All-in-all, it was a wonderful experience and I'd highly recommend them!
Paul Montague
Paul Montague
20:24 31 Jul 21
I can't believe I hadn't written a review for these guys a long time ago. We've purchased many different water filtering products from them, over the last 15 - 20 years. They have been excellent. We live in the country with our own well so we have everything from Iron Filters and UV, to Softner and R.O. for drinking. I wouldn't hesitate to recommend them.
Norma Regacho
Norma Regacho
11:42 17 Jul 21
Nice and clean.staff very helpful..
Sergey Pavlov
Sergey Pavlov
13:44 12 Mar 21
Good place. Get your water here
Healy Thompson
Healy Thompson
20:20 13 Jan 21
We are renting a water softener from Crystal Clear Water Centres. I had a great experience working with the salesperson and with the technician who installed the softener.
Ian Kent
Ian Kent
02:07 06 Nov 20
Best deal on water in K-W, convenient dispensing, and friendly staff.
Ben Tight
Ben Tight
01:16 10 Oct 20
Excellent spot to get good tasty water for a reasonable price. Friendly and helpful staff.
Katrina Spitzer
Katrina Spitzer
14:26 15 Aug 20
It is so convenient to fill your own water jugs in the vestibule. They have convenient hours from 6am to 10pm. It is always clean especially with the sterilization that they continue to do through out the day.
David Wilkinson
David Wilkinson
16:22 24 Jul 20
Easy access. Slow to enter a purchase of RO cartridges into their computer system.
Trevor Leslie
Trevor Leslie
13:21 09 Mar 20
Dennis and his crew were great. Competitive pricing and fast turn around! Very Good!
Maurice Sachs
Maurice Sachs
13:28 22 Feb 20
We go to get bottled water there like the service and they help carry bottles out with a smile 😊 all though as child we had a nice spring water never thought we'd be buying water now from anyone. Thank you for your service.
Ed Grabasandwich
Ed Grabasandwich
00:38 16 Feb 20
Great tasting water and friendly service. I absolutely love my Kinetico water softener!
mahshid ostovar
mahshid ostovar
02:49 09 Feb 20
Helpful, friendly and polite staff.Great water!
Brian D
Brian D
01:45 08 Jan 20
Knowledgeable staff (if you get the right guys) and good capabilities for testing and solving your water problems.
D S
D S
02:14 06 Jul 19
Prices were fair, not outstanding. Water quality seems to be adequate. Knowledgeable staff, knew both the tds and ph of the water off the top of his head which is great
P NL
P NL
14:57 25 Jun 19
Great services & friendly staffs
Ilya Zholdakov
Ilya Zholdakov
16:38 29 Mar 19
A convenient location, friendly staff. Once in three months they have discounted water plans.
Helga Peller
Helga Peller
16:12 17 Mar 19
Everything was awesome for the sales to installation!
Wayne Cheater
Wayne Cheater
21:41 28 Feb 19
Only good surprises - While the Softener and R/O system and installation are not low priced they are very good quality and the stated performance is very high. The delivery and installation were completed within three days.
Bonnie Tang
Bonnie Tang
22:09 24 Sep 18
The experience was excellent from my first call to inquire about my options to the final installation. Lisa answered all my questions and was very professional. I would definitely recommend them to my friends!
B Ueb
B Ueb
20:04 23 Jul 18
Been getting our drinking water from them for years. Always perfectly pure.
I Keesame
I Keesame
23:27 10 Apr 18
Always helpful and friendly.
Rudi Feichtinger
Rudi Feichtinger
00:50 31 Mar 18
Way back in 2016 I had a 'Table Top' style water distiller repaired. It had been in continual use for almost 20 years! I was very pleased with the service technician, Murray R. He took the time to explain all his work and gave me a plastic bag with ALL the old worn out parts he replaced. He even said to call him if I noticed any issues. Well, that was 2 years ago and this machine (still in use every day) doesn't show a week of wear. (BTW, we bought this machine from 'Crystal Clear' over 20 years ago.) Outstanding build quality.
Brandon Chaves
Brandon Chaves
16:19 09 Feb 16
When my water softener brine tank filled up with water, the manufacture recommended me to Clear Water. Great service. Wayne was very helpful diagnosing my softener problem and quickly set me up with a appointment. When the tech Kevin showed up he was friendly, professional, and proficient. He quickly repaired my softener back to working state. Overall I am very impressed and if I need service or a new softener in the future I will definitely be going back! Thanks for the help!
Carlo Fusco
Carlo Fusco
14:44 21 Nov 15
Great location, easy to get to, wait for their sales.
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