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Cookie Policy

Effective date: March 22, 2021

Crystal Clear Water Centres and its subsidiaries and affiliates (collectively, “Crystal Clear Water Centres”, “us” or “we”) understand that your privacy is important to you and are committed to being transparent about the technologies it uses. This Cookie Policy explains how and why cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) may be stored on and accessed from your device when you use or visit any website or app that posts a link to this Policy (collectively, “the Sites”). This Cookie Policy should be read together with our Privacy Policy and our Terms & Conditions. What are Cookies and Other Tracking Technologies? A cookie is a small text file that can be stored on and accessed from your device when you visit one of our Sites, to the extent you agree. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our Sites. This allows our sites to recognize your device from those of other users of the Sites. The information provided below about cookies also applies to these other tracking technologies. You can find more information at www.allaboutcookies.org and www.youronlinechoices.eu. How do our sites use Cookies and Other Tracking Technologies? Crystal Clear Water Centres uses Cookies and Other Tracking Technologies to identify you and your interests, to remember your preferences, and to track your use of our Sites. We also use Cookies and Other Tracking Technologies to control access to certain content on our Sites, protect the Sites, and process any requests that you make of us. To administer our Sites and for research purposes, Crystal Clear Water Centres also has contracted with third-party service providers to track and analyze statistical usage and volume information from our Site users. These third-party service providers use persistent Cookies to help us to improve the user experience, manage our site content, and analyze how users navigate and utilize the Sites. First and Third Party Cookies “First party Cookies” are cookies that belong to Crystal Clear Water Centres and that Crystal Clear Water Centres places on your device. “Third-party Cookies” are cookies that another party places on your device through our Site. Crystal Clear Water Centres may contract with third-party service providers to send e-mails to users who have provided us with their contact information. To help measure and improve the effectiveness of our e-mail communications, and/or to determine whether messages have been opened and links clicked on, the third-party service providers may place Cookies on the devices of these users. For more information on how these companies collect and use the information on our behalf, please refer to their privacy policies as indicated below. Depending on the Site, we use the following types of cookies: Persistent Cookies. We use persistent Cookies to improve your experience of using the Sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use the Sites. Session Cookies. Session Cookies are temporary and deleted from your machine when your web browser closes. We use session cookies to help us track internet usage as described above. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites. The data collected by the Sites and/or through Cookies that may be placed on your computer will not be kept for longer than is necessary to fulfill the purposes mentioned above. In any event, such information will not be kept for longer than one year. Our Cookies are used for the following purposes:
Cookie Type Purpose
Strictly Necessary/ Technical These Cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged into that account to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Sites.
Analytical/ Performance These Cookies are used by us or third party service providers to analyze how the Sites are used and how they are performing. For example, these Cookies track what pages are most frequently visited, and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies.
Functionality These Cookies let us operate the Sites in accordance with the choices you make. These Cookies permit us to “remember” you in-between visits. For instance, we will recognize your user name and remember how you customized the Sites and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable, and provide you with the same customizations during future visits.
Third Party Advertising These Cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third party service providers to use Cookies on the Sites for the same purposes identified above, including collecting information about your online activities over time and across different websites. The third party service providers that generate these Cookies, such as Adobe, Google, LinkedIn, Twitter and Facebook, have their own privacy policies, and may use their Cookies to target advertising to you on other websites, based on your visit to our Sites.
  How do I refuse or withdraw my consent to the use of Cookies? If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’ / ‘tool’ or ‘edit’ section or see www.allaboutcookies.org . Please note that if you use your browser settings to block all cookies (including strictly necessary Cookies) you may not be able to access or use all or parts or functionalities of our Sites. If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the sites from placing further cookies on your device unless and until you adjust your Internet browser setting as described above. For more information on the development of user-profiles and the use of targeting/advertising Cookies, please see www.youronlinechoices.eu if you are located in Europe or www.aboutads.info/choices if in the United States. How do we use Other Tracking Technologies in our communications? Crystal Clear Water Centres may collect information about whether you open or click any links in the knowledge, research, or event communications that we send to you through web beacons. A web beacon is a graphic image, which is placed on a website or in an email that alone or in conjunction with cookies compile information about your usage of or your interaction with a Crystal Clear Water Centres website or email. For example, we may add web beacons to the knowledge, research, or event communications that we send to you to determine whether you have opened our email or clicked a link. The analysis gathered helps us improve the effectiveness of the content and format of our websites and email communications. How do I refuse or withdraw my consent to the use of Web Beacons? You may avoid web beacons by configuring your email reader program to disable the functionality that enables remote images to load and by refraining from clicking on any links in email messages. Contact us If you have any other questions about our Cookie Policy, please contact us at: Crystal Clear Water Centres 35 University Ave general@crystalclearwater.ca

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Jim Blackwell
Jim Blackwell
15:44 28 Apr 24
After shopping around for a Water Softener we ended talking with Gary at Crystal Clear on University Ave. in Waterloo. Gary is extremely friendly and knowledgeable, answered ALL of our sometimes complicated questions, and provided a relaxed no pressure sales experience.Our system was installed by Murray who also gave us a very experienced, professional, and tidy looking installation. Murray fully explained everything we needed to know and our installation looks fantastic.Terrific experience on all levels, and I can VERY HIGHLY recommend the team at Crystal Clear for everything they have done for us.Don't buy any products for your home water needs until you talk to Crystal Clear!
Esther Leung
Esther Leung
02:05 21 Feb 24
My husband craves Crystal Clear water. We finally gave up on questionable tasting Kitchener tap water, even when using a Brita filter. Highly recommend for its price, customer service, and quality!
Murray Schnider
Murray Schnider
13:00 28 Aug 23
Great place to get a new water softener. Excellent sales staff and service technicians. Reasonable pricing options.
Ray Singh
Ray Singh
16:18 06 Mar 23
The Staff at Crystal Clear Water Centers are very friendly and great to deal with for Water conditioning equiptment. I recently purchased a Crystal Maxx Water softener from Lisa who provided recommendations based on my real water useage and the unit is working exactly as per specification on water use and regeneration. Gary and Alex provided me with the technical data for my final decision on purchasing the unit. Paul and Kevin the installer completed an excellent installation placement of the equiptment. I am extremely pleased and happy for all of the help provided by this company. I highly recommend this company for anyone looking for a new water softener for their friendly attitude to their professionalism with quality equiptment.
David Seljak
David Seljak
20:49 16 Dec 22
100% recommend this place for parts and repairs to water softeners. Very friendly, competent staff! Kudos to the front desk crew, but also to parts expert Alex. I had a miscommunication with my plumber that meant I had to return several times to the store--with returns--in one day. Everyone was super helpful and super patient. Next time I'll just use their service technicians to save money and time.
RAXIT GAMIT
RAXIT GAMIT
20:48 23 Jul 22
Great place to get your water refilled, it's a bang for the bucks.
emrer
emrer
16:33 23 Jun 22
Incredibly nice staff! Great tasting high quality water for a reasonable low price! 10/10, couldn’t ask for more
Dean Beauregard
Dean Beauregard
14:24 23 Apr 22
RO water is amazing, I can't drink anything else anymore. The carwash RO dispensers around town are nasty compared to crystal clear!!!!!
Elaine Ruddock
Elaine Ruddock
16:25 05 Feb 22
Our old house had a Kinetico water system in it and we used Crystal Clear to service it. So it was an easy decision to use them to install a Kinetico softener and RO system when we moved to a new house. From start to finish they were professional and efficient, and their Customer Service has been exemplary!
Mack 'nfrenzy
Mack 'nfrenzy
22:40 16 Dec 21
Services to book appointment was prompt and really helpful! Our technician Jordan was awesome and super informative! Thanks guys!
Siriki Priyanka
Siriki Priyanka
00:00 30 Nov 21
Nice place to get clean water, but I wish they had a service to add amount to the card online from home.
Y S
Y S
02:18 22 Nov 21
Tasty water but, water machine does give water less than the actual quantity. Service is good. Staffs are kind and helpful to carry water bottles.
Tin Tin
Tin Tin
21:32 13 Oct 21
Good professional folks
Will Schuurman
Will Schuurman
15:19 28 Sep 21
I recently had Crystal Clear install a RO water filtration system in my home so that we could have a filtered water option at our kitchen sink. The customer service was exceptional, the install was smooth, and they followed up a few weeks later to ensure that we were happy with the product and that all was working smoothly. All-in-all, it was a wonderful experience and I'd highly recommend them!
Paul Montague
Paul Montague
20:24 31 Jul 21
I can't believe I hadn't written a review for these guys a long time ago. We've purchased many different water filtering products from them, over the last 15 - 20 years. They have been excellent. We live in the country with our own well so we have everything from Iron Filters and UV, to Softner and R.O. for drinking. I wouldn't hesitate to recommend them.
Norma Regacho
Norma Regacho
11:42 17 Jul 21
Nice and clean.staff very helpful..
Sergey Pavlov
Sergey Pavlov
13:44 12 Mar 21
Good place. Get your water here
Healy Thompson
Healy Thompson
20:20 13 Jan 21
We are renting a water softener from Crystal Clear Water Centres. I had a great experience working with the salesperson and with the technician who installed the softener.
Ian Kent
Ian Kent
02:07 06 Nov 20
Best deal on water in K-W, convenient dispensing, and friendly staff.
Ben Tight
Ben Tight
01:16 10 Oct 20
Excellent spot to get good tasty water for a reasonable price. Friendly and helpful staff.
Katrina Spitzer
Katrina Spitzer
14:26 15 Aug 20
It is so convenient to fill your own water jugs in the vestibule. They have convenient hours from 6am to 10pm. It is always clean especially with the sterilization that they continue to do through out the day.
David Wilkinson
David Wilkinson
16:22 24 Jul 20
Easy access. Slow to enter a purchase of RO cartridges into their computer system.
Trevor Leslie
Trevor Leslie
13:21 09 Mar 20
Dennis and his crew were great. Competitive pricing and fast turn around! Very Good!
Maurice Sachs
Maurice Sachs
13:28 22 Feb 20
We go to get bottled water there like the service and they help carry bottles out with a smile 😊 all though as child we had a nice spring water never thought we'd be buying water now from anyone. Thank you for your service.
Ed Grabasandwich
Ed Grabasandwich
00:38 16 Feb 20
Great tasting water and friendly service. I absolutely love my Kinetico water softener!
mahshid ostovar
mahshid ostovar
02:49 09 Feb 20
Helpful, friendly and polite staff.Great water!
Brian D
Brian D
01:45 08 Jan 20
Knowledgeable staff (if you get the right guys) and good capabilities for testing and solving your water problems.
D S
D S
02:14 06 Jul 19
Prices were fair, not outstanding. Water quality seems to be adequate. Knowledgeable staff, knew both the tds and ph of the water off the top of his head which is great
P NL
P NL
14:57 25 Jun 19
Great services & friendly staffs
Ilya Zholdakov
Ilya Zholdakov
16:38 29 Mar 19
A convenient location, friendly staff. Once in three months they have discounted water plans.
Helga Peller
Helga Peller
16:12 17 Mar 19
Everything was awesome for the sales to installation!
Wayne Cheater
Wayne Cheater
21:41 28 Feb 19
Only good surprises - While the Softener and R/O system and installation are not low priced they are very good quality and the stated performance is very high. The delivery and installation were completed within three days.
Bonnie Tang
Bonnie Tang
22:09 24 Sep 18
The experience was excellent from my first call to inquire about my options to the final installation. Lisa answered all my questions and was very professional. I would definitely recommend them to my friends!
B Ueb
B Ueb
20:04 23 Jul 18
Been getting our drinking water from them for years. Always perfectly pure.
I Keesame
I Keesame
23:27 10 Apr 18
Always helpful and friendly.
Rudi Feichtinger
Rudi Feichtinger
00:50 31 Mar 18
Way back in 2016 I had a 'Table Top' style water distiller repaired. It had been in continual use for almost 20 years! I was very pleased with the service technician, Murray R. He took the time to explain all his work and gave me a plastic bag with ALL the old worn out parts he replaced. He even said to call him if I noticed any issues. Well, that was 2 years ago and this machine (still in use every day) doesn't show a week of wear. (BTW, we bought this machine from 'Crystal Clear' over 20 years ago.) Outstanding build quality.
Brandon Chaves
Brandon Chaves
16:19 09 Feb 16
When my water softener brine tank filled up with water, the manufacture recommended me to Clear Water. Great service. Wayne was very helpful diagnosing my softener problem and quickly set me up with a appointment. When the tech Kevin showed up he was friendly, professional, and proficient. He quickly repaired my softener back to working state. Overall I am very impressed and if I need service or a new softener in the future I will definitely be going back! Thanks for the help!
Carlo Fusco
Carlo Fusco
14:44 21 Nov 15
Great location, easy to get to, wait for their sales.
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